As a leading retailer of office supplies, Officeworks understands the importance of sustainable sourcing of products that contain wood-fibre. Officeworks requires suppliers of paper and wood-based products to disclose detailed information, including timber species, before products can be ordered to ensure that no illegal timber enters the supply chain. In addition, Officeworks supports FSC-certified products, which promotes responsible and sustainable management of the world’s forests, providing traceability via the chain of custody process to the origin of the raw materials. During 2017/18, 68 per cent of all paper products sold were either FSC-certified or 100 per cent recycled. For furniture suppliers that cannot provide FSC certified products, a third party undertakes a chain of custody audit to verify the legality of timber sources. All suppliers of timber and wood based products to Officeworks are required to adhere to the Officeworks’ Sustainable Wood-Fibre Sourcing Policy. Officeworks commitment to the sustainable sourcing of wood-fibre products has enabled the business to launch Restoring Australia, an Australian-first initiative which aims to plant two trees for every one used, based on the weight of paper-based products purchased by Officeworks customers. Launched in July 2017, during the past 12 months Officeworks, in partnership with Greening Australia, has planted 200,000 trees throughout sites in Tasmania, NSW, Victoria and South Australia.   Read more about the initiative here.

In the past 12 months, Officeworks opened six new stores whilst at the same time reducing total energy consumption by three per cent from 58,627MWh to 56,793MWh. This has been achieved through investment in a variety of energy reduction initiatives.  Thirty-three existing stores, for example, were retrofitted with Light Emitting Diode (LED) lighting. In total, 146 stores now have energy efficient lighting across the selling floor. To better understand and optimise energy consumption, 92 stores had a Building Energy Management System (BEMS) installed. These BEMS have enabled lights and the heating/air-conditioning to be automatically turned on and off at times that align with the operational requirements of the store. The data from the BEMS has allowed heating and air-conditioning problems to be identified and rectified prior to scheduled maintenance or equipment failure. This year saw Officeworks open its first store with solar panels.  The North Lakes store in Queensland was an Officeworks development that enabled the installation of a 100-kilowatt solar system on the roof to utilise the intense sunlight. The renewable energy generated from the solar panels has supplemented over a third of the store’s energy requirements. Greenhouse gas emissions 49 Tonnes CO2e: '000 2018   49 2017   51 2016   57 2015   59 2014   59 $(window).load(function () { $("#chart_2776bce0-94ea-4abf-a0c5-a9116aa59e80").highcharts({ tooltip: {useHTML: true,style: {width:150,useHTML: true,borderWidth: 1,backgroundColor: 'rgba(255,255,255,1)'}}, xAxis: [{ reversed: true, categories: [2018,2017,2016,2015,2014] }], yAxis: [{ title: {text: ''}, startOnTick: false,endOnTick: false, tickPositions: [0,20,40], tooltip: { }, }, { title: {text: ''}, tickPositions: [/*0,10,20,30,40,50*/], labels: { formatter:function() { var absValue = Math.abs(this.value); if (absValue >= 1000) { return Highcharts.numberFormat(this.value, '0',','); } return this.value; } }, gridLineWidth: 0, opposite: true, overflow: 'false' }], series: [ {name:"Thousand tonnes CO2e: '000 (LHS)",type:'column',yAxis: 0,tooltip:{valueDecimals:0},data: [{y:49,color:'#028752'},51,57,59,59]}] }); /*This is for hiding the last line on the waste grpah in http://2016.sustainability.wesfarmers.production2.claritycommunications.com.au/our-principles/environment/waste-and-water-use/ Added By SKP:06-10-2016*/ if('6611' == '6707'){ var axisvalues = $('.highcharts-yaxis-labels tspan'); axisvalues.map(function(){ var text = $(this).text() if(text === '2 900' || text === '360'){ $(this).hide(); $('.highcharts-grid path:last-child').hide(); } }); } });

Officeworks continues to focus on reducing its operational impact on the environment, by improving recycling practices and diverting more waste from landfill. This year, Officeworks worked closely with the waste provider, Cleanaway, and all team members, to lift recycling rates from 64.0 per cent as at 30 June 2017 to 75.6 per cent as at 30 June 2018 and thus diverting a total of 4,359 tonnes of waste from landfill. You can read more about Officeworks’ approach to waste and recycling here. Waste 5,764 tonnes Recycled 2018   4,359 2017   4,462 2016   4,621 2015   3,542 2014   3,327 Disposed 2018   1,405 2017   2,513 2016   1,905 2015   2,065 2014   2,021 Waste recycled data includes customer recycling initiatives. $(window).load(function () { $("#chart_3a93d193-735c-4d57-97cf-ac4f06691266").highcharts({ tooltip: {useHTML: true,style: {width:150,useHTML: true,borderWidth: 1,backgroundColor: 'rgba(255,255,255,1)'}}, xAxis: [{ reversed: true, categories: [2018,2017,2016,2015,2014] }], yAxis: [{ title: {text: ''}, startOnTick: false,endOnTick: false, tickPositions: [0,1000,2000,3000,4000], tooltip: { }, }, { title: {text: ''}, labels: { formatter:function() { var absValue = Math.abs(this.value); if (absValue >= 1000) { return Highcharts.numberFormat(this.value, '0',','); } return this.value; } }, gridLineWidth: 0, opposite: true, overflow: 'false' }], series: [ {name:"Recycled (thousand tonnes)",type:'column',yAxis: 0,tooltip:{valueDecimals:0},data: [{y:4359,color:'#028752'},4462,4621,3542,3327]}, {name:"Disposed (thousand tonnes)",type:'column',yAxis: 0,tooltip:{valueDecimals:0},data: [{y:1405,color:'#71b898'},2513,1905,2065,2021]}] }); /*This is for hiding the last line on the waste grpah in http://2016.sustainability.wesfarmers.production2.claritycommunications.com.au/our-principles/environment/waste-and-water-use/ Added By SKP:06-10-2016*/ if('6622' == '6707'){ var axisvalues = $('.highcharts-yaxis-labels tspan'); axisvalues.map(function(){ var text = $(this).text() if(text === '2 900' || text === '360'){ $(this).hide(); $('.highcharts-grid path:last-child').hide(); } }); } });

Officeworks takes a holistic approach when considering the environmental impact of the products it sells, which includes how they are disposed of at the end of their life. The free electronic waste recycling service allows customers to responsibly dispose responsibly of unwanted items, ensuring that the raw materials can be used again. This year, Officeworks set a target to collect 10 per cent more electronic waste from customers than was collected in the prior year.  This resulted in 692 tonnes of ink and toner cartridges, computers and accessories, and mobile phones being diverted from landfill. This was achieved by continuing to raise awareness of the services, which included online enhancements, launching a new shopping bag that reminds customers to recycle, and incorporating messages into Officeworks’ advertising campaigns. The Mobile Muster phone recycling program was rolled out to another 78 stores, and a new recycling station was trialled which included a battery recycling service. Internally, team members were provided with regular performance updates and information as to why this is such an important initiative. Officeworks will continue to work with all stakeholders including our government accredited partners to identify ways more electronic waste can be diverted from landfill and recycled safely and appropriately.

To ensure that goods and services are ethically sourced, all Officeworks’ suppliers are required to adhere to the Officeworks’ Ethical Sourcing Policy. The policy is built upon the standards set by the International Labour Organisation and the principles of the Ethical Trading Initiative. In the past twelve months, Officeworks reviewed 441 independent ethical sourcing audits, and worked with suppliers to implement corrective action plans where non-conformance was identified. Officeworks recognises that ethical sourcing is a journey that is underpinned by transparency, integrity, collaboration and continuous improvement.  Going forward, the business remains committed to working with suppliers to improve the working conditions of the people throughout Officeworks’ supply chain. You can read more about Officeworks’ approach to ethical sourcing here.

Supporting the communities in which stores operate and team members live is an important part of the Officeworks operating model. To ensure that Officeworks maximises the positive impact in those communities, Officeworks focuses on partnerships centred on education and the environment. During the year, Officeworks contributed a total of $3,677,929, through initiatives such as local store donations, product donations, volunteering and customer contributions across three appeals. Community involvement highlights for the year included the Back to School Appeal, where Officeworks customers donated $461,764 towards The Smith Family, resulting in more than 800 students being supported through Learning for Life sponsorships. Officeworks continued to support The Australian Literacy and Numeracy Foundation with customers raising $250,000 during the Wall of Hands appeal in September. To support local community groups, Officeworks launched a ‘Round Up to Make a Difference’, which raised $225,955 through customer donations, supporting over 160 community groups. Officeworks will continue to place a high priority on making a positive contribution to the communities in which stores operate and team members live with a specific focus on education and the environment. Community contributions 3.7 $m Indirect 2018   1.3 2017   0.8 2016   0.9 2015   1.0 2014   0.9 Direct 2018   2.4 2017   1.7 2016   0.3 2015   0.5 2014   0.6 $(window).load(function () { $("#chart_e39c29b6-b1e6-4279-a7c9-32ee3d0e0ce3").highcharts({ tooltip: {useHTML: true,style: {width:150,useHTML: true,borderWidth: 1,backgroundColor: 'rgba(255,255,255,1)'}}, xAxis: [{ reversed: true, categories: [2018,2017,2016,2015,2014] }], yAxis: [{ tickInterval:1, title: {text: ''}, startOnTick: false,endOnTick: false, tickPositions: [0,1,2], tooltip: { valueDecimals:1 }, }, { title: {text: ''}, labels: { formatter:function() { var absValue = Math.abs(this.value); if (absValue >= 1000) { return Highcharts.numberFormat(this.value, '0',','); } return this.value; } }, gridLineWidth: 0, opposite: true, overflow: 'false' }], series: [ {name:"Indirect (million dollars)",type:'column',yAxis: 0,tooltip:{valueDecimals:1},data: [{y:1.3,color:'#028752'},0.8,0.9,1.0,0.9]}, {name:"Direct (million dollars)",type:'column',yAxis: 0,tooltip:{valueDecimals:1},data: [{y:2.4,color:'#71b898'},1.7,0.3,0.5,0.6]}] }); /*This is for hiding the last line on the waste grpah in http://2016.sustainability.wesfarmers.production2.claritycommunications.com.au/our-principles/environment/waste-and-water-use/ Added By SKP:06-10-2016*/ if('6633' == '6707'){ var axisvalues = $('.highcharts-yaxis-labels tspan'); axisvalues.map(function(){ var text = $(this).text() if(text === '2 900' || text === '360'){ $(this).hide(); $('.highcharts-grid path:last-child').hide(); } }); } });

Officeworks believes that balanced leadership makes good business sense and delivers better business outcomes.  This is achieved from the diversity of thinking and insight brought by both men and women.  Officeworks set a goal to achieve 40 per cent female representation in leadership across all levels of the business by 30 June 2018. Through focused recruitment practices and targeted career development pathways for early in-career female team members, a result of 41.2 per cent of female leadership representation was achieved, up from 37.4 per cent as at 30 June 2017. Officeworks aims to reach 46 per cent female leadership representation by 30 June 2019 through a continued focus on recruitment initiatives, career development and progression as well as retention and other workplace strategies such as flexibility.  You can read more about Officeworks’ approach to growing the number of women in leadership roles here.

Officeworks is committed to ensuring everyone goes home safely.  This year, Officeworks continued to improve the safety of all team members, achieving an all injury frequency rate (AIFR) of 10.2 injuries per million hours worked, a 14.1 per cent improvement on the prior year. The expected safe behaviours of all team members were articulated with the implementation of the Safety Starts with You training program, incorporating the Safety FIRST behaviours. These behaviours identify how every team member can promote safety whilst highlighting unacceptable behaviour. The Stay Safe system, which is the Officeworks health and safety management system, was reviewed and updated to both simplify and align to business requirements. This included the incident investigation process incorporating the Safety FIRST behaviours. These changes have set the foundation for continued improved performance allowing Officeworks to next focus on critical risks and controls, and manual handling. You can read more about keeping Officeworks team members safe here. Safety performance 10.2 total recordable injury frequency rate 2018   10.2 2017   11.91 2016   15.9 2015   19.2 2014   21.9 1Restated due to the maturation of data. $(window).load(function () { $("#chart_6ff7c998-ac49-4b48-98c1-b19236546854").highcharts({ tooltip: {useHTML: true,style: {width:150,useHTML: true,borderWidth: 1,backgroundColor: 'rgba(255,255,255,1)'}}, xAxis: [{ reversed: true, categories: [2018,2017,2016,2015,2014] }], yAxis: [{ title: {text: ''}, startOnTick: false,endOnTick: false, tickPositions: [0,5,10,15,20], tooltip: { }, }, { title: {text: ''}, labels: { formatter:function() { var absValue = Math.abs(this.value); if (absValue >= 1000) { return Highcharts.numberFormat(this.value, '0',','); } return this.value; } }, gridLineWidth: 0, opposite: true, overflow: 'false' }], series: [ {name:"Lost time and medical treatment injuries per million hours worked",type:'column',yAxis: 0,tooltip:{valueDecimals:1},data: [{y:10.2,color:'#028752'},11.9,15.9,19.2,21.9]}] }); /*This is for hiding the last line on the waste grpah in http://2016.sustainability.wesfarmers.production2.claritycommunications.com.au/our-principles/environment/waste-and-water-use/ Added By SKP:06-10-2016*/ if('6648' == '6707'){ var axisvalues = $('.highcharts-yaxis-labels tspan'); axisvalues.map(function(){ var text = $(this).text() if(text === '2 900' || text === '360'){ $(this).hide(); $('.highcharts-grid path:last-child').hide(); } }); } });